FAQs
Frequently Asked Questions
Simply submit the form on the Home Page. Our customer service agent will send you an email the same business day sending price and payment link to confirm the reservation. You can also call (908)-801-8127 to book your cleaning service.
You will receive a confirmation email that outlines the services you booked and the appointment time. Please review this email to verify all the information is correct.
We share your love for animals! Our teams are well-versed in the proper care and treatment of dogs, cats, and other pets. To ensure their comfort and safety, please inform us in advance about the type of pet you have, allowing us to plan accordingly for our visit.
Although our home cleaning services encompass a broad spectrum, we do not provide services such as resurfacing/waxing/refinishing floors, dish organization, wet wiping light bulbs, relocating heavy furniture, or handling excessive trash disposal. Additionally, we are unable to address exterior window cleaning, mold remediation, biohazard cleanup, pet waste management, or insect or rodent infestations.
Of course not, the decision is entirely up to you! If you'd rather not be present during your appointment, you can simply leave a key with us, and we'll handle everything efficiently and securely.
We stand behind our service. If for any reason you are not 100% satisfied, please contact us within 48 hours so we can re-evaluate. We will do everything we can to meet your expectations. We must be provided at least 72 hours in the event we agree we should come back.
Yes, we are! To obtain proof of insurance, you can email us at info@allstarcleanersnj.com and we'll send you our current documentation.
The duration of our cleaning service varies based on the present condition of your home. For a rough estimate, you can equate the number of bedrooms in your home to the number of hours needed for cleaning. For example, if your home has 2 bedrooms, it would typically require around 2 hours of cleaning. However, please note that this is just a general guideline, and the actual time needed may differ based on factors such as the size of the rooms and the level of cleanliness required.
When you book online or via phone, we ask for your credit card number to hold the reservation. However, you will not be charged until we have finished your cleaning service. If you sign up for recurring service, you will be automatically billed after each cleaning is complete.
In certain cases, opting for hourly service may be more suitable. Please be aware that there is a minimum booking requirement of 4 hours for hourly services. This option is typically recommended for very spacious homes, situations where only a few rooms require attention, or homes with significant clutter or dirt buildup. It's important to note that our hourly service does not come with a guarantee, and we are unable to schedule a re-cleaning if you choose this option.
We don't bind you with any contracts when providing our cleaning services. Our only request is that if you need to cancel or reschedule, kindly provide us with a 48-hour notice. Should you cancel or reschedule within this timeframe, a $70 fee will be applicable. If cancellation occurs within 3 hours of the appointment, a charge equivalent to 50% of the cleaning cost will be incurred. In the event of a cancellation while the cleaner is already present or if we're unable to access the premises, the full cleaning fee will be charged.
We do not. Our insurance only covers our cleaners for inside your home.
To maintain dependability, we are closed on Sunday. We only serve our customers Mon-Sat.
Certainly, upon your request. It's important to consider that our cleaners have personal commitments and may experience illness or require time off. In such situations, we may need to reschedule or assign a substitute cleaner.
